Dispute a charge

Fraudulent activity on your credit or debit card can happen in an instant.

In case of suspected fraud: 

• Contact us ht away if you suspect fraud on your credit or debit card.
• Block your card and reissue a new one through your credit card carrier. If it is an Educators credit or debit card, contact us right away.

Get in Ctrl

Another great way to help protect your debit and credit cards from fraud is to download the Ctrl app.

You can turn your cards on and off with just a swipe, and you can also set limits based on geography, transaction type, merchant type and more. 

You can also get notifications on your mobile device of pending charges, so you know when your cards are being used.